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  4. How do I find and activate missing groups?

To activate a single group (admin or group owner):

  1. Navigate to “Groups” from the left-side main menu and scroll down to the bottom section named “My Inactive Groups.” Open that section with the arrow on the right. If an Admin needs to reactivate an inactive group, they will first need to locate the group in “All User Groups,” “All Inactive Groups,” or “Synced” groups or use the feature described at the end of this article.
  2. Select a grayed out group to enter it. From in the group, press the “Settings” button in the top right corner of the group screen.
  3. Choose the “Edit Group” tab from the “Settings” drop down menu.
  4. Check the “Active” checkbox.
  5. Use the “Save” button to finalize.

To activate multiple groups (admin only):

  1. Navigate to the Settings page.
  2. Select the Group Importer tab.
  3. Choose the “Current Groups” button.
  4. Search for the appropriate groups by name or group owner.
  5. Click the select all checkbox (deselect any groups that should remain inactive).
  6. Use the “Actions” dropdown to activate groups.
  7. Confirm the action by clicking the “Yes” button.

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Article: How to set up a Hall Pass Kiosk?

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