App Error Messages: Authorize App

If you receive this error, you will need to authorize the PBIS Rewards Smartphone Staff App from your email following the directions below or use remote authorization. Visit the article to learn how.

To force the app to send you an authorization email, please use the following steps:

  1. Click, “Sign Out.” You will then have a screen that looks like the one below.
  2. Use the drop-down on “Select Device User” and select your own login.
  3. Click “Remove Device User” to remove yourself from the device.
  4. Choose “Add New Device User.” You will then search for your school and fill in the email and password you use for the Desktop Portal.
  5. Next, go to your email and find the message from PBIS Rewards. Remember to check your spam and clutter folders if you don’t find it!
  6. Click the link to authorize.
  7. Return to the app and click the arrow. Now, type your password one last time.

This error is most often caused by incorrectly typed information. If you receive this error multiple times, please check with your on-site PBIS Rewards Admin to learn if you are entered in the system.

Other error messages may be the result of a poor connection to the Internet which may be specific to your location in your building. If you find that the app works sometimes, try to determine if it is location-specific. If this is the case, then the problem is Internet access. To test this theory, you can see if other apps on your phone also experience problems.

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